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Customs duties depend on where your items are shipped from and shipped to. See details in the Shipping Fees part of Shipping & Delivery Policy.

We sell security cameras to the United States, Germany, the United Kingdom and other dozens of countries.
And we handle orders within 24 hours and pass the packages to our forwarders within 48 working hours. The delivery time varies due to where your items are shipped from and shipped to. See details of Shipping & Delivery Policy.

Dual-tracking refers to the two ways that a Trackmix camera simultaneously uses to auto track an object in both the wide-angle and zoomed views.
In the panoramic view, which is captured by the camera's wide-angle lens, the camera pans and tilts to keep the detected objects within its field of view; In the zoomed view, which is produced by the two lenses cooperatively, the camera zooms in to the targeted object (which is within the camera's field) to closely follow its movement. It's notable that the Trackmix camera uses advanced technology to restore details and definition to the zoomed-in image, enhancing the image quality.
This can help you track the situation and details at the same time, without manually making the camera pan, tilt or zoom in.

PIR sensors are more sensitive to the infrared radiations from humans or animals, and thus can dramatically reduce false alarms caused by fluttering moths or flying twigs.
Its full name is passive infrared sensor. It measures the infrared (IR) light radiating from objects with a temperature above absolute zero. When the amount of infrared radiation changes, it triggers detection.

This camera can be used both indoors and outdoors.
It is weatherproof and its operating temperature is from -10°C to 55°C (14°F to 131°F), perfect for outdoor and indoor usage.

Yes, this security camera features two-way audio, which means you can listen and talk to someone in real time with simple clicks in App.

Yes, currently, this camera can work with Google Assistant.
Tips: How to add this camera to Google Assistant?

You have two charging options (including solar charging):
Option 1. Have the camera connected to a solar panel for non-stop power supply.
( Also recommended as the most friendly charging option for the cam's battery.)
Option 2. Charge the camera (with its non-removable battery) via a 5V 2A USB charger. (Please note that it's ok to charge the cam while it's working, but not for long.)
(Note: To purchase one Reolink Solar Panel, you can choose "1 Camera + 1 Solar Panel" option while buying this camera; or you can buy it separately from https://store.reolink.com/accessories/.)

The camera comes with a rechargeable battery. Normally, the battery lasts for about 1-4 weeks per charge (Actual use varies based on settings, use conditions and environmental factors.) When the battery level goes down to 10%, the camera will send you a low-battery notification.
For non-stop power supply, you can connect the camera to a Reolink Solar Panel (purchased separately).

Yes, this camera supports person/vehicle detection and pet detection (beta). Currently, pet detection is used to detect cats and dogs and is in beta testing.

Yes, you can turn off the spotlights and siren manually.
By default, the camera's spotlights and siren are motion activated: they will be turned on automatically when a motion is detected. You can turn them off, adjust the brightness of spotlights, or customize the siren to your liking.
Please note that with the spotlights on you can enjoy clear color night vision, but if the spotlights are turned off, you will only see black and white images at night.

No, the camera does not come with a microSD card built in. But it has a microSD card slot.
This camera supports Max. 128GB microSD cards with FAT32 format and Class 10 or higher read & write speed.

Similar to your cellular phone, cellular security cameras need a SIM card with a data plan to tramsmit video signals over 3G/4G network.
The common SIM cards offered by carriers like T-Mobile and Vodafone can work for Reolink 4G camers (as they can for your cellular phone). Click to check supported carriers in available countries and regions for this camera.
You can also contact our support team for consultation.

The camera works on 4G networks. It also supports 3G, which is not recommended though (since wireless companies are working to retire older network technologies). It does not supports 5G or 2G SIM card.
Yet it does not matter you use a 4G or 5G mobile phone to access the camera. The camera needs a SIM card of its own, which is totally irrelevant to your mobile's SIM card.
Note:
(1) The camera does not support WiFi connection.
(2) As of July 1, 2022 T-Mobile’s older 3G UMTS network will be retired.

Data usage of this camera depends on the bitrate you set up. 1 hour of live feed in 4MP mode for one channel (default bitrate: 3Mbps) will use about 2GB of data. (In 4MP mode, only one channel is available for live feed). If you use 1GB of data to stream live feed in Fluent mode for one channel (default bitrate: 512kbps), you can watch for about 5 hours, while 1GB of data to stream live feed in Fluent mode for two channels at the same time (default bitrate: 512kbps for each) will last for about 2.5 hours. Based on that, you can estimate the data usage to choose the right data plan for you.

Yes, the camera can support time-lapse. It can save time-lapse photos and videos to the SD card.
How to Set Up Time Lapse?

Yes. You can refer to Reolink Cloud to check it available countries.
Note: You can also save video clips into a microSD card (supports up to 128GB).

The camouflage version is equipped with invisible 940nm infrared light, while the white version has visible 850nm infrared light. In addition to the recording mode, the camouflage version also offers a photo mode that takes pictures when an alarm is triggered. With the camouflage version, you can turn the PIR sensor on or off, and set the alarm duration and intervals. The camouflage version also features a sleep mode to save power.